FAQ

You can book an appointment by clicking here, or clicking on the pink button that reads: 'Book Now'. Alternatively you can call the clinic on 01917068268 during opening hours, and speak to our receptionist to book an appointment.

Yes, we stay open late on a Monday and Wednesday evening. The clinic is also open on Saturday mornings.

The clinic is located in the centre of Durham City, at 55A Old Elvet, Durham, DH1 3HN. The clinic is immediately next door to The Delta Marriott Hotel, and opposite JW Wood Estate Agents and the Old Methodist Church. If you have the What3Words app: ///tolls.hotels.places brings you to our front door.

There is paid parking available in Old Elvet (PaybyPhone app). There is also a parking garage at Prince Bishops Place - but you would need to walk a few hundreds yards to the clinic. There are 2 disability parking bays in front of the Delta Marriott Hotel, which is immediately next to the clinic.

Access to the clinic is not suitable for clients who use a wheelchair, or have very poor balance, or fatigue easily. There are 6 steps outside the clinic to the front door, and inside the clinic there are a few flights of stairs, of which one is very steep. If you require assistance or if you prefer a home visit, please call us on 01917068268.

Yes, we treat children of all ages, including toddlers. All our clinicians are DBS checked. If your child is younger than 16 we ask that a responsible adult accompanies them. 

Physiotherapy appointments last 40 minutes, whether it is your first appointment or a follow-up appointment. Massage Therapy appointments are 30 minutes or 60 minutes. Podiatry appointments vary from 15 minutes up to 60 minutes, depending on the type of procedure. Please refer to the Pricing section on our website for more detail, or speak to our receptionist on 01917068268. 

If you have any copies of medical letters relating to your injury, please bring these with you on your next appointment.  Please also bring an up-to-date list of any medication you take.

Wear something comfortable to your appointment. If you have a hip, knee or foot problem bring some shorts with you. If you have a neck or shoulder problem, a vest top would be preferred. This would allow for a more comfortable examination.

Card and Apple payments are preferred. We also accept cash. Unfortunately we no longer accept cheque payments.

The clinic does not accept referrals from private medical insurance companies (this includes AXA and BUPA). If you have private medical insurance, please call us for any further information. Some insurance companies (e.g. AVIVA)  allow you to claim for treatment in retrospect, but we ask you pay for treatment at time of your appointment. We can provide you with a detailed invoice and receipt on request.

Monday 9am-7pm Tuesday 9am-5pm Wednesday 9am-6pm Thursday 9am-5pm Friday 9am-4pm Saturday 9am-1pm

You could email the clinic on durhamcityphysio@gmail.com,  or you can call the clinic on 01917068268 during opening hours, and speak to our receptionist. Alternatively you can chat to us by clicking on the pink button (at the bottom) that reads 'Lets Chat!'.

You can book an appointment by clicking here, or clicking on the pink button that reads: 'Book Now'. Alternatively you can call the clinic on 01917068268 during opening hours, and speak to our receptionist to book an appointment.

Physiotherapy appointments last 40 minutes, whether it is your first appointment or a follow-up appointment.

Physiotherapists often see patients with chronic pain on an individual basis. Your physiotherapist will assess you and work with you to agree a treatment plan.  A specific manual treatment such as massage or soft tissue mobilisation may be appropriate, or perhaps acupuncture. However, treatment is more likely to include advice about movement, posture and finding ways of achieving your goals.

Arthritis Back & Neck pain e.g. disc prolapses ('slipped discs'), disc degeneration  Sciatica or 'pinched nerves' 'Whiplash' Knee Pain (e.g. Runners Knee, ITB) Shoulder Pain (e.g. Frozen Shoulder, Impingement, or Dislocations) Sports Injuries Heel Pain (e.g. Plantar Fasciitis, Achilles Tendinitis) Ligament sprains Torn muscles Tendon pathologies 'Growing pains' (e.g. Osgood Schlatter, Severs Disease) Dislocated joints Post Orthopaedic Surgery (e.g. ACL reconstruction, post-Hip or Knee replacement) Long term (chronic) pain Osteopenia / Osteoporosis Poor balance

If your mobility is severely affected and you are unable to walk any distance, or unable to manage stairs,  we have a Physiotherapist that can come to your house to assess and treat you. Please call the clinic if you would like to discuss a home visit.

Physiotherapists have full autonomy, which means that they are trained and able to assess and treat you without requiring a referral from your GP. This means you can book an appointment directly with our clinic.

Yes, we treat children of all ages, including toddlers. All our clinicians are DBS checked. If your child is younger than 16 we ask that a responsible adult accompanies them.

Physiotherapy during all stages of Physiotherapy is completely safe. Please tell your clinician if you suspect you may be pregnant. Some assessment techniques and treatments will be adapted to ensure your (and your baby's) comfort and safety at all times.

All three treat joints and musculoskeletal structures, and all are trained in the sciences, and licensed professionals with their respective governing bodies. There is a lot of overlap between these clinicians. Chiropractors tend to focus their treatment more around the spine, and generally use shorter and more forceful movements in their manipulations, called adjustments.  Physiotherapists, on the other hand, use a broader range of techniques, including stretches, manual techniques, adjunct modalities (e.g. ultrasound, infrared) and exercises to improve mobility and prevent injuries. Physiotherapists also use a more exercise-rehabilitation approach to treatment and recovery. Osteopaths also manipulate soft tissue through a range of treatments, enhancing blood supply to help tissues heal. They take a more holistic approach to treating the body as a unit. Osteopathy is also preventative and aims to avoid potential issues by making small changes to your lifestyle.

Yes we do. If you are unable to come in for a face-to-face appointment, we can offer you an online consultation. These appointment are 30 minutes. The appointment can be booked online or by calling the clinic on 01917068268.

Yes we do. If you are unable to come in for a face-to-face appointment, we can offer you a telephone consultation. These appointments are 20 minutes. The appointment can be booked online or by calling the clinic on 01917068268.

You can book an appointment by clicking here, or clicking on the pink button that reads: 'Book Now'. Alternatively you can call the clinic on 01917068268 during opening hours, and speak to our receptionist to book an appointment.

Podiatry appointments vary from 15 minutes up to 60 minutes, depending on the type of procedure. Please refer to the Pricing section on our website for more detail, or speak to our receptionist on 01917068268. 

Podiatrists specialise in the assessment, diagnosis and treatment of Common Foot and Ankle Injuries. They treat e.g. ingrown toenails, corns, hard skin, verrucaes, and fungal infections. Our podiatrist also does Biomechanical Assessments, and can assist in bespoke insoles or orthotics, e.g. if you have very flat feet or you overpronate during walking or running. They can also give advice on shoewear.

Stiff Big Toe (Hallux Rigidus) Fungal infections / Athlete's Foot Verrucaes Corns Excessive Callus / Hard Skin Ingrown Toe nails Toe Deformities Bunions Neuromas Chillblains Bursitis Achilles Tendinopathy Plantar Fascitiis Ageing Feet Osteo-arthritis Tendinitis /  Tenosynovitis

If your mobility is severely affected and you are unable to walk any distance, or unable to manage stairs,  we have a Podiatrist that can come to your house to assess and treat you. Please call the clinic if you would like to discuss a home visit.

Podiatrists have full autonomy, which means that they are trained and able to assess and treat you without requiring a referral from your GP. This means you can book an appointment directly with our clinic.

Yes, we treat children of all ages, including toddlers. All our clinicians are DBS checked. If your child is younger than 16 we ask that a responsible adult accompanies them.

You can book an appointment by clicking here, or clicking on the pink button that reads: 'Book Now'. Alternatively you can call the clinic on 01917068268 during opening hours, and speak to our receptionist to book an appointment.

Massage Therapy appointments are 30 minutes or 60 minutes.

Sports Massage and Deep Tissue Massage manipulates soft tissue and is suitable for people who partake in sports regularly or who have discomfort in muscles from regular day-to-day activities. The aim is to increase the blood flow to muscles, remove free radicals (waste products) and promote healing, before it leads to injury or pain.

Delayed Onset of Muscle Soreness (DOMS post event or post exercise) Pre-event / competition loosening of muscles Accelerate Post-event / competition recovery Promote relaxation Postural Muscle Tension Joint and Muscle Stiffness Loosen muscle adhesions Improve muscle flexibility